FAQs

Shipping and Delivery

What countries do you ship to?

For the time being I am only able to sell to UK customers via this website. If you live somewhere other than the UK, and would like to purchase some of my jewellery, please contact me with the details and I can set up a special listing for you via my shop on Etsy. This is to ensure I comply with new laws on tax now the UK has left the EU.  I will keep this under review and start to add back international destinations to this site as I am able to confirm and update my policies and tax obligations.

How long will it take for my jewellery to ship?

I aim to send all parcels out within 2 working days of payment. If you need something more quickly, send me an email and I’ll do my best to help. At the moment times may be a little extended due to the coronavirus pandemic, but if there any delay I will let you know.

You will receive a confirmation when you place an order and a shipping notification and tracking information when your order has shipped.

All pieces will be wrapped in tissue paper and placed in a box or an organza bag. I also bubble-wrap for extra protection when shipping.

 

How much is postage?
Orders up to £49 `are sent Royal Mail Signed For® 1st Class: £3.00.

Orders over £50 will be sent by Royal Mail Special Delivery Guaranteed by 1pm® and will be delivered next working day: £7.00.

Free shipping for all UK orders over £80.

 

How long will it take for my parcel to arrive?

Royal Mail aims to deliver UK First Class post in 1-2 days and Special Delivery the next working day before 1pm.

Full details available on Royal Mail’s website: http://www.royalmail.com/parcel-despatch-medium/international-delivery/international-tracked-signed

 

Do you accept returns? 

Yes! If you change your mind for any reason, you may return your purchase for a full refund or shop credit. You have 14 days from receiving your parcel to confirm you want to send something back. Please email me at jewellery@alisonperry.com to let me know you want to make a return and I will be in touch to confirm return details.

I don’t accept returns on custom-made or commissioned pieces but will happily make adjustments to these items if the size is not right.

Do you pay for return postage?

If you return an item, I will refund any original postage costs you paid, but you will need to pay for return postage costs.

You must obtain proof of postage for anything you return. If you opt for a refund, I will refund your payment via the same method you paid, within 14 days of receiving the returned item, or within 14 days of receiving evidence the item has been sent back.

 

What happens if my parcel gets lost in the post?

I use Royal Mail tracked and signed for services for most items but if your purchase is lost in the post and does not arrive, I will refund your payment. Posting times will depend on where you are and the postage service you choose, but in all cases, parcels should have arrived within 30 days of shipping. If you have not received your parcel by this time please email jewellery@alisonperry.com, including your proof of postage, and I will arrange a refund.

 

What happens if my jewellery is damaged in the post?

I make every effort to package items securely, but if your item is damaged in the post, you can return it and I can either repair it and resend to you, exchange it for something of equal value, or you can return the item for a full refund.

Please take a photo of your damaged parcel and email me at jewellery@alisonperry.com to arrange the return and/or repair.

 

What do I do if my jewellery needs to be repaired?

I want you to stay in love with your jewellery and am happy to repair any damage due to our defects for the lifetime of the product. To request a repair please email jewellery@alisonperry.com

 

How do I take care of my jewellery?

The metal I use in all of my jewellery is sterling or fine silver. It may tarnish over time, but it can be cleaned with a polishing cloth. I don’t recommend using a commercial liquid jewellery cleaner, especially on pieces with gemstones or pearls, which could be damaged by the liquid.  When you are not wearing your pieces, I recommend you keep them in a jewellery box with anti-tarnish tabs or wrapped in acid-free tissue.

 

Do you take commissions?

I’m happy to discuss commission requests for pieces that are of a similar style to my existing work. I ask for a 50% deposit for custom work, with the balance to be paid before your order is shipped. Please contact me at jewellery@alisonperry.com to discuss your ideas.

 

How Secure is your store?

I offer products for sale on this site using Shopify. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).  There’s more detail on how I use and process your information in my Privacy Policy.

 

Can I leave a comment on this site?

This site allows users to comment and leave reviews and I welcome feedback from visitors and customers. However, I reserve the right to remove any comments which are offensive.

 

Can I share links and pictures from your site on social media?

This site contains intellectual property owned by Alison Perry and All About the Beads, including trademarks, copyrights, and other intellectual property. However, I want you to share my content. Posting links and pictures on your social media is fine, but please do link back to my site if you do that. If you are not sure whether it’s OK to share something, or would like more information, please contact me at jewellery@alisonperry.com

 

These FAQs were last updated 20 August 2020. Any changes will be updated here.